Privacy Policy

Last updated: October 2025

At NextGen Accountants, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us — whether through our website, email, phone, or other channels.

By using our website https://ngaccountants.co.uk/, you agree to the terms of this Privacy Policy.

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, clients, and contacts. This policy outlines how we handle your personal data.

1.2 When you first visit our website, we may ask for your consent to use cookies in line with this policy.

2. Collecting Personal Information

We may collect, store, and use the following types of personal information:

Information about your computer and your use of this website (including IP address, location, browser type, operating system, referral source, length of visit, and page views).
Information you provide when registering or submitting a form on our website (including your name, phone number, email address, and region).
Information you provide to subscribe to our newsletters, updates, or downloadable resources (such as your name and email address).
Information contained in or relating to communications you send to us, including messages via our website chat or contact forms.
Any other personal information you choose to share with us.

3. Using Personal Information

We use your personal information for the purposes described in this policy or on relevant pages of our website, including to:

Manage and improve our website and business.
Personalise your experience on our website.
Enable access to our services and resources.
Send invoices, statements, and payment reminders, and collect payments.
Send non-marketing communications as necessary.
Send notifications or updates you’ve requested.
Provide newsletters or marketing materials (you can unsubscribe at any time).
Enable downloads of whitepapers or other materials you’ve requested.
Send marketing communications related to our services, by post or email (where permitted).
Handle enquiries, feedback, or complaints.
Keep our website secure and prevent fraud.
Ensure compliance with website terms and conditions.

We will never share your information with third parties for their own marketing purposes.

4. Disclosing Personal Information

We may share your personal data with:

Our employees, only as necessary to provide our services.
Members of our group companies, if applicable, for business purposes.
Legal authorities, if required by law.
Third parties involved in fraud prevention or legal defence.

Except as outlined above, we will not disclose your personal data to others without your consent.

5. Retaining Personal Information

5.1 We retain personal data only as long as necessary to fulfil the purposes for which it was collected.

5.2 Typically, we delete personal information within one month unless required to retain it by law.

5.3 However, we may keep records:

To comply with legal obligations,
To resolve disputes or defend legal claims, or
To prevent fraud or misuse.

6. Security of Your Information

6.1 We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or alteration.

6.2 Your information is stored on secure, password- and firewall-protected servers.

6.3 While we take these precautions, please note that transmitting information over the internet carries inherent risks, and we cannot guarantee absolute security.

6.4 You are responsible for keeping your login credentials confidential. We will never ask you for your password via email.

7. Policy Updates

We may update this Privacy Policy from time to time by publishing a new version on our website.

Please check this page occasionally to ensure you are happy with any changes. We may notify you of updates via email or website notification.

8. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.
Request corrections to inaccurate information.
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at info@ngaccountants.co.uk.
We may request proof of identity before releasing any information.

9. Third-Party Websites

Our website may include links to third-party sites. We are not responsible for the privacy policies or practices of those websites.

10. Updating Your Information

Please let us know if any of your personal information changes so we can keep our records accurate and up to date.

11. Data Protection Registration

We are registered as a data controller with the UK Information Commissioner’s Office (ICO).

12. Our Details

This website is owned and operated by:

NextGen Accountants
Office 5046, 321-323 High Road, Chadwell Heath, Essex, England, RM6 6AX
📞 +44 208 123 7363
📧 info@ngaccountants.co.uk
🌐 https://ngaccountants.co.uk/

13. Contacting Us

You can reach us:

By post, using the address above
Through our website contact form
By phone, on +44 208 123 7363 (please note: calls may be monitored and recorded for training and quality purposes)
By email, at info@ngaccountants.co.uk
Via our automated website chat feature

14. Complaints or Queries

If you have any concerns or questions about how we handle your personal data, please contact us at info@ngaccountants.co.uk.
If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk.